Last Updated: 6/23/2025
Welcome to CarryOn! These Terms and Conditions (“Terms”) govern your use of our website and services related to the sending and receiving of packages. By accessing or using our platform, you agree to comply with and be bound by these Terms.
1. Introduction
CarryOn (“we”, “our”, or “us”) provides a platform that allows users to send and receive packages locally and internationally. These Terms apply to all users, including senders, receivers, and couriers.
You must be at least 18 years old to use our services. By using CarryOn, you confirm that you are legally capable of entering into binding contracts.
2. Eligibility
3. User Responsibilities
a. Accurate Information
You must provide accurate, complete, and current information when creating an account or placing an order.
b. Prohibited Items
Please check the prohibited items listed below.
c. Proper Packaging
Senders are responsible for securely packaging their items to ensure safe transit.
4. Service Limitations
CarryOn does not guarantee delivery times and is not liable for delays caused by third-party carriers, customs, weather, or other uncontrollable events.
5. Fees and Payments
All fees are clearly stated at checkout. By placing an order, you agree to pay the applicable service fees. CarryOn reserves the right to change pricing at any time with prior notice.
6. Loss or Damage
CarryOn is not liable for loss or damage to packages unless optional insurance coverage is purchased. Claims must be submitted within [15] days of delivery or expected delivery date.
7. Account Termination
CarryOn reserves the right to suspend or terminate your account at its sole discretion, especially in cases of fraud, abuse, or violation of these Terms.
8. Intellectual Property
All content on this website, including logos, text, and graphics, is the property of CarryOn and protected by copyright laws. You may not reproduce or distribute any content without prior written permission.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Changes to Terms
CarryOn reserves the right to modify these Terms at any time. Changes will be posted on this page and your continued use of the service constitutes acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of [Your Country/State], without regard to conflict of law principles.
⚠️ General Guidelines
- Items must fit airline baggage rules (weight and size).
- No liquids above 100ml unless in checked baggage and allowed by the airline.
- Must be legally allowed in both origin and destination countries.
- Declared accurately with proof (invoice, photo, or description).
- Traveler can refuse if the package raises concern.
❌ Prohibited Package Types
| Category | Examples / Notes |
|---|---|
| Illegal Substances | Drugs, narcotics, marijuana (even if legal locally) |
| Weapons | Firearms, knives, stun guns, pepper spray |
| Explosives & Fireworks | Firecrackers, ammunition, flammable materials |
| Alcohol & Tobacco | Liquor, cigarettes, e-cigarettes, vapes (unless legally declared and allowed) |
| Cash & Currency | Banknotes, coins, traveler’s checks |
| Perishable Items | Fresh fruits, meats, dairy, cooked meals |
| Live Animals or Insects | Including pets, reptiles, or bugs |
| Hazardous Chemicals | Cleaning acids, pesticides, solvents |
| Batteries (Unpacked) | Loose lithium batteries, large battery packs |
| Pornographic Material | In any form (magazines, videos, digital media) |
| Luxury Goods (Undeclared) | High-end watches, designer bags, jewelry (unless declared) |
| Fake/Counterfeit Items | Knockoff brands, pirated media |
| Human Remains or Organs | Including ashes |
| Religious or Political Material | Depending on the destination, some countries prohibit such content |